Taking care of people goes beyond the service they provide to guests. At City of Dreams Manila, it begins with the people behind the experience.
A Workplace Built Around People
The luxury integrated resort has been named the top employer in the Travel and Leisure category of the Philippines’ Best Employers 2027, an independent study conducted by the Philippine Daily Inquirer and global market research firm Statista. It also secured the No. 53 spot among the 300 companies recognized nationwide.
Now in its fifth edition, the study gathered more than 700,000 employee recommendations from companies with at least 250 workers in the Philippines. It evaluated workplace conditions, career development, employee well-being, and diversity and inclusion, recognizing companies that earn the trust and confidence of their workforce.
For Mark Tricano, Property President of City of Dreams Manila, the recognition reflects the resort’s commitment to its more than 4,000 colleagues.
“We are honored by this distinction as it reflects our long-standing commitment to investing in our more than 4,000 colleagues and creating an environment where they can thrive both professionally and personally,” he said.
Beyond the Workplace
City of Dreams Manila has earned recognition for its people-first approach over the years. In 2022, it received the inaugural “Work Here, Work Happy” award from Forbes Travel Guide for its Employee Love culture, which promotes professional development, health, well-being, and work-life balance.
The resort also took home honors at the Stelliers Asia Awards and claimed the Overall Champion title in the Professional Division of the Philippine Culinary Cup 2026, where it outperformed 52 competing teams.
Its three hotels—Nüwa Manila, Nobu Hotel, and Hyatt Regency Manila City of Dreams—have likewise earned Forbes Travel Guide Star ratings over the years.
Making Colleagues Feel at Home
City of Dreams Manila supports its workforce through benefits that make everyday work more comfortable. Colleagues enjoy healthcare and financial protection, two rest days off, unlimited meals and snacks, dedicated rest lounges, shower facilities, free parking, and exclusive discounts across the property.
The Human Resources team and Ugnayan, the employee-management council, also organize sports and wellness activities, Family Day celebrations, social events, and seasonal activities for employees’ children.
Meanwhile, learning and development programs give colleagues access to skills enhancement courses, leadership training, and career advancement opportunities. They can even explore assignments at Melco properties in Macao, Cyprus, and Sri Lanka.
“Hospitality is a people business,” Tricano said. “When we take care of our colleagues, they thrive personally, their talents flourish and they deliver the exceptional service our guests expect from City of Dreams Manila.”
Ultimately, the resort’s latest recognition reinforces a simple idea: memorable guest experiences begin with a workplace where people feel valued, supported, and encouraged to grow.
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