Dusit Thani Manila has named seasoned hospitality veteran Eric Norbert as its new director of food and beverage. With over two decades of luxury hospitality experience, the newly appointed Director of Food and Beverage blends international sophistication with a deep-rooted passion for Filipino warmth.
Bringing more than twenty years of expertise in luxury hotel operations and fine dining. Spanning both prestigious international markets and the Philippine capital. Norbert is poised to elevate the property’s celebrated culinary landscape.
Foundation Forged in Global Luxury
Norbert’s distinguished career began in Paris, France. Where he established a robust foundation in luxury hospitality at the five-star Hôtel de Crillon. He further honed his fine-dining expertise in New York City at the acclaimed, three-Michelin-starred Le Bernardin.
Moving into international hotel management, he later relocated to Australia. Serving as the assistant operations manager for Glass Brasserie at the Hilton Sydney.
Cultivating Roots in the Philippine Hospitality Scene
The most expansive and defining chapter of Norbert’s career began in the Philippines. Starting with a pre-opening consultancy for Brasserie Cicou. Over the subsequent fourteen years, he built a reputation as a highly respected leader within the country’s competitive luxury hospitality sector.
At Sofitel Philippine Plaza Manila, Norbert progressed through several senior food and beverage leadership roles before his promotion to director of food and beverage. In this capacity, he directed the hotel’s landmark dining venues. Including the famous Spiral buffet.
Following this tenure, he served as the cluster director of food and beverage for Swissôtel Clark and Widus Hotel Clark. Where he successfully spearheaded pre-opening initiatives, banquet services, and day-to-day culinary operations.
Bridging Cultures and Empowering Teams
Having resided and worked in the Philippines for more than a decade, Norbert credits his deep understanding of local culture and the domestic hospitality market as one of his greatest professional assets. This localized insight, paired with his extensive global background. It has shaped a leadership philosophy that seamlessly integrates international standards with authentic Filipino hospitality.
In his new role at Dusit Thani Manila, Norbert will oversee the hotel’s diverse array of restaurants and bars. This portfolio includes the property’s Michelin-guide-recognized specialty outlets, Benjarong and UMU, as well as its popular all-day dining restaurant, The Pantry.
Additionally, he will manage the hotel’s busy banquet operations. A premier venue for milestone social and corporate events in the metro—while playing an active role in refining the property’s overall beverage program.
A Shared Vision for Culinary Excellence
It is a pleasure to welcome Eric to the Dusit Thani Manila family,” said Shubham Chandra, area general manager of Dusit Thani Philippines, Inc. and general manager of Dusit Thani Manila.
Beyond his exceptional credentials and extensive international experience, what impressed me most is his genuine passion for people and his belief that great guest experiences begin with engaged and empowered teams,” he added.
Chandra added,
As we continue to strengthen our position as one of Manila’s leading culinary and hospitality destinations, I look forward to working closely with Eric in driving innovation, operational excellence, and creating experiences that our guests will remember long after they leave.”
For Norbert, joining the team at Dusit Thani Manila represents an exciting opportunity to elevate the hotel’s respected culinary legacy while nurturing a collaborative workplace culture where associates can thrive.
I don’t run solo,” Norbert emphasized.
“The best results come from teams that feel trusted, supported, and inspired. One of the most fulfilling parts of my career has always been mentoring and developing people, because when teams are empowered to grow and succeed, genuine hospitality follows naturally.” he emphasized.
Together, we’ll continue creating memorable experiences for every guest who walks through our doors.” he added..
Ultimately, Norbert’s appointment highlights Dusit Thani Manila’s ongoing dedication to refining its dining portfolio, carrying forward its rich tradition of outstanding service and exceptional culinary experiences in the heart of the metropolis.
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