Outsourcing and technology service company, VFS Global has introduced a generative AI-powered chatbot designed to enhance customer support for travelers applying for UK visas.
The AI-powered chatbot leverages advanced generative AI technology to provide human-like, conversational assistance through both voice and text commands. It delivers instant, accurate, and accessible information, streamlining the visa application process for travelers.
Developed by the company’s AI team, headquartered in Dubai, the chatbot addresses the growing demand for efficient customer service, enabling users to easily access critical information about their applications.
Jen Vidler, deputy director of Cross Cutting Service Operations, Visa, Status and Information Services, Customer Services Group, UK Visas and Immigration (UKVI), said: “The rollout of the company’s AI-powered chatbot demonstrates our continued commitment to ensuring our visa services are accessible, efficient, and meet the needs of all customers. Providing instant access to accurate information about the visa application process will help us maintain the highest standards of service.”
Zubin Karkaria, founder and chief executive officer of VFS Global Group, added: “Technology and innovation have always been at the core of our operations. We are pleased to launch this AI-powered solution, which will significantly enhance the visa application experience for customers traveling to the UK. We are continuously developing AI and digital technology-driven products to drive the next wave of transformation in visa and consular services for our client governments and customers. Our commitment to responsible AI development aligns with the policies and requirements of our client governments.”
The AI-powered chatbot was developed using advanced generative AI technologies, trained exclusively on publicly available data from the company’s country-to-UK visa application websites. Built and hosted on the company’s secure IT infrastructure, the AI models adhere to strict data privacy and security standards.
